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Frequently Asked Questions

How does Mortgage Refunds™ work?
Unlike many mortgage brokers we actually give you money back* when you choose to deal with us. We take the hassle out of completing your application forms and having to deal with a number of different banks with the extra added bonus of up to $1000.00 or more in your pocket. As long as you use our service to assist in processing your loan application we guarantee to put money back* in your pocket. Our service is also free and includes assistance in finding the most competitive Home Loan offers in the market - so why pay more?

Do I have a wide choice of Home Loan packages
We are accredited with over 40 leading lenders and can offer more than 400 different home loan packages for everyone from first home buyers to professional property investors. So whether you're looking for a loan through the big banks, smaller Building Societies or Credit Unions, we'll be able to assist you to get the result you're looking for.sit

What about Honeymoon rates or low interest loans
This offer includes honeymoon rates, low interest loans and professional packages. As long as we assist in processing your application we will put money in your pocket.

Can I refinance my existing home loan
Yes, you can use this program to refinance your existing home loan or consolidate a number of debts into one. Our cash refund offer* is so competitive it takes much of the cost out of moving loan. Match this with a lower interest rate than your already paying on Credit Cards, Personal Loans and your existing Home Loan and that could add up to a considerable saving.

Why do we give you a Mortgage Refund
At Mortgage Refunds™ we believe when you give you receive. We understand that without you we would not be in business. We don't just want to provide a service that is good, we really want to exceed your expectations so you tell your friends and family. Some mortgage brokers spend hundreds of thousands of dollars on advertising campaigns. We see the benefit in offering genuine value and it makes us feel good to provide something more. We not only are committed to finding the best home loan solutions, we are prepared to put our money where our mouth is. In a world where genuine value is often rare it's nice to give something back. When you have money the best thing you can do is share it. What goes around, comes around.

What fees do we charge our customers
We dont charge any fees for our services! Most mainstream mortgage brokers will not charge you any fees for their service. Even if you've had a troubled credit history you can still find brokers who will assist you free of charge. We do not charge you any fee's for our service as your lender pays us for processing your loan application. It is our policy to disclose all commissions paid to us by your lender.

What is Churning?
We do not recommend changing lenders on a regular basis. Some mortgage brokers try to refinance your home loan every year. This practice is also known as churning. This not only can be very costly to the borrower but is also unethical and we do not recommend this type of practice. Don't be fooled into changing loans unless you have a genuine need to switch lenders. To report a mortgage broker for any unethical practice contact the Mortgage Industry Association of Australia on (02) 9967 5142.

What if you've already been approvedfor a home loan
If you have already had a home loan approved it is our policy not to resubmit another application to the same lender as we feel this is not in the best interest of the client. If you already have a great relationship with your bank manager why change it? You can't put a price on good service.

When do I receive the Mortgage Refund payment?
The cash refund is paiwithin 60 days of the funding of your home loan as long as Mortgage Refunds™ is acknowledged as the broker that wrote your loan. The money is usually available to help with that first mortgage repayment and we can even arrange for it to be paid directly off your home loan so you pay your home off sooner.

What's the catch?
We ask that you do not pay the loan out in full for a period of one year from the date of funding. This is for most of us simply not possible anyway but pay your mortgage refund off your home loan and you'll be one step closer to owning your home. Please refer to our terms and conditions for further information.
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